Return and Refund Policy
In case you do not feel satisfied with the purchase of products from Sanjeevita, you can return the product within 30 days of its receipt. Only those products that are directly purchased through Sanjeevita's website qualify for return and exchange. To process a return request, please send us the email ID used for the purchase and the order or invoice number. Based on the characteristics of each product, we may or may not be able to offer you product return or exchange. Only pre-authorized returns would be accepted.
Additional non-returnable items:
- Gift cards
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It may take up to 3 weeks to process a refund.
Refunds will not be granted for
- items returned without receipts or proof of purchase
-any item not in its original condition/packaging, is damaged or missing parts for reasons not due to our error
- any item that is returned more than 30 days after delivery
Late or missing refunds
It may take some time before your refund is officially posted, so in case you do not receive the refund within the anticipated time frame, first contact the financial organization that is expected to receive the refund. If you experience further delays in receiving the refund, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange a product, please send us an email at email@example.com to receive a pre-authorization.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver once we receive your return.
Once we authorize a product return/exchange, we will provide you with shipping information.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don’t guarantee that we will receive your returned item. You can choose to purchase shipment tracking or purchase a shipping insurance.